rock.

Support

Stuck, or missing your Rock? Write to us.

support@getrock.app

It helps to include your iPhone model, your iOS version, and the Rock version shown at the bottom of Rock's Settings. If Rock crashed, you can attach its reports from Settings with Share crash reports.

How pairing works

Every Rock carries its own code, and the first one you scan pairs with your iPhone. Setup asks you to scan it right after you allow Screen Time access; that scan pairs it without locking anything. To scan, tap the stone in Rock and hold your Rock near the top of your iPhone.

From then on, only that Rock unlocks. A different Rock, or an NFC tag you wrote yourself, is refused with “That isn't your paired Rock.” Schedules, Shortcuts, and links can lock your phone, but never unlock it.

To pair a different Rock, open Settings in Rock (the gear), tap Forget Rock, then scan the new one. Forget Rock only works while you're unrocked.

If you lose your Rock

If you're unrocked, nothing is blocked. Tap Forget Rock in Settings, then scan your new Rock to pair it.

If you're rocked, your apps stay blocked until you scan the Rock you paired. That's the point of Rock, and nobody, us included, can unlock your phone remotely. If it's really gone, you can still get out without it.

Need a new Rock? Email us.

Getting out without your Rock

Two things always lift Rock's restrictions. Both are part of iOS, and Rock can't stop either:

Delete the Rock app. iOS removes all of its restrictions at once. If you reinstall it, you'll set Rock up from the start, pairing included.

Turn off Rock's Screen Time access in Settings → Screen Time → Apps With Screen Time Access, or Settings → Apps → Rock. The restrictions lift immediately. iOS also clears the apps you chose, so you'll choose them again when you turn access back on.

Hard Mode closes the first of these.

Hard Mode

Rock can't stop you from deleting it, but Screen Time can. Hard Mode uses Screen Time's own settings to close that door:

  1. Go to Settings → Screen Time → Content & Privacy Restrictions and turn it on.
  2. In iTunes & App Store Purchases → Deleting Apps, choose Don't Allow.
  3. For the strongest version, set a Screen Time passcode and give it to someone you trust.

Turning off Rock's Screen Time access is a separate door, and whether the passcode guards it depends on your iOS version. Reports say that from iOS 26.4, with a Screen Time passcode set, Content & Privacy Restrictions on, and Share Across Devices off, iOS asks for the Screen Time passcode; earlier versions only ask for Face ID or your device passcode. Try it while rocked before you rely on it.

With deleting blocked and the passcode held by someone else, the only way out is your Rock. If you lose it, the person with the passcode can let you delete the app.